Refund policy
Return & Exchange Policy ā Golden Love Jewellery
Last Updated: December 2025
At Golden Love Jewellery, each piece is carefully crafted and qualityāchecked. Please read our policy carefully before placing an order.
Golden Love Jewellery offersĀ exchange onlyĀ on eligible products.
We do not offer monetary refunds under any circumstances.
Exchange Eligibility
An exchange request will be accepted only if all the following conditions are met.
The request is initiated withinĀ 5 daysĀ of receiving the product.
The item is unused, unworn, with original tags and packaging intact.
OnlyĀ breakable jewellery itemsĀ are eligible for exchange.
The product must be in the same condition as received.
Mandatory Unboxing Video (Required)
For any claim related to damage, defect, or wrong item, aĀ clear 360ādegree unboxing videoĀ is mandatory.
The video must clearly show the sealed package before opening.
The entire unboxing process must be recorded in one continuous shot.
The damage or issue must be clearly visible in the video.
Claims submitted without an unboxing videoĀ will not be accepted.
How to Request an Exchange
To initiate an exchange, please contact us at
goldenlove0523@gmail.com
Please include your order ID, a brief description of the issue, and the unboxing video if applicable.
If your request is approved, we will share the next steps for return or replacement.
Items sent without prior approval will not be accepted.
NonāExchangeable Items
We do not accept exchanges for sale or discounted items.
Gift cards are nonāexchangeable.
Customized or personalized products cannot be exchanged.
Beauty or personal care items are nonāexchangeable.
Perishable goods such as food, flowers, or plants are not accepted.
Hazardous or flammable items cannot be returned or exchanged.
No Refund Policy
Golden Love Jewellery doesĀ notĀ provide refunds.
All approved cases are processedĀ only as product exchanges.
No refunds will be issued to the original payment method, wallet, or bank account.
European Union Customers
If an order is shipped to the European Union, customers may request cancellation withinĀ 14 daysĀ of delivery, provided the item is unused, unworn, with tags and original packaging intact.
Contact Information
For any questions related to this policy, please contact us at
š©Ā goldenlove0523@gmail.com